Skip to Content
Report an accessibility problem
Erin Chiou

Erin Chiou

Assistant Professor, Human Systems Engineering, The Polytechnic School


The Polytechnic School
Arizona State University, Polytechnic campus
7171 E Sonoran Arroyo Mall, Peralta 330
Mesa, AZ 85212


  • Senior Global Futures Scientist, Julie Ann Wrigley Global Futures Laboratory
  • Assistant Professor, Human Systems Engineering, The Polytechnic School


Erin Chiou is an assistant professor of human systems engineering at the Polytechnic School. She directs the Automation Design Advancing People and Technology (ADAPT) lab, which focuses on how automation can enhance cooperation to improve productivity, quality, and safety. She received her Ph.D. and M.S. in industrial and systems engineering from the University of Wisconsin-Madison, with a focus on human factors, cognitive systems engineering, and health systems engineering. Her graduate degrees were funded by the National Science Foundation Graduate Research Fellowship Program and the Graduate Engineering Research Scholars advanced opportunity fellowship. From 2008 – 2011 she worked in a variety of industries, including as a human factors engineer at a medical device company, and as an advisor at an international education startup company.



  • PhD, Industrial and Systems Engineering, University of Wisconsin, 2016
  • MS, Industrial and Systems Engineering, Human Factors and Ergonomics, University of Wisconsin, 2013
  • BS, Psychology, Philosophy, University of Illinois, 2008


Journal Articles


Payyanadan, R. P., M. Gibson, E. Chiou, M. Ghazizadeh and J. D. Lee. 2017. Contextual design for driving: Developing a planning tool for older adults. Transportation Research Part F: Traffic Psychology and Behaviour 46(Part B):462-476. DOI: 10.1016/j.trf.2016.08.005. (link )


Chiou, E. and J. D. Lee. 2016. Cooperation in human-agent systems to support resilience. Human Factors: The Journal of the Human Factors and Ergonomics Society 58(6):846-863. DOI: 10.1177/0018720816649094. (link )


Asan, O., E. K. Chiou and E. Montague. 2015. Quantitative ethnographic study of physician workflow and interactions with electronic health record systems. International Journal of Industrial Ergonomics 49(Sep):124-130. DOI: 10.1016/j.ergon.2014.04.004. (link )


Chiou, E., V. Venkatraman, K. Larson, Y. Li, M. Gibson and J. D. Lee. 2014. Contextual design of a motivated medication management device. Ergonomics in Design: The Quarterly of Human Factors Applications 22(1):8-15. DOI: 10.1177/1064804613508950. (link )

Montague, E., J. Xu and E. K. Chiou. 2014. Shared experiences of technology and trust: An experimental study of physiological compliance between active and passive users in technology-mediated collaborative encounters. IEEE Transactions on Human-Mchine Systems 44(5):614-624. DOI: 10.1109/THMS.2014.2325859. (link )


Hajizadeh, N., R. E. Perez Figueroa, L. M. Uhler, E. Chiou, J. E. Perchonok and E. Montague. 2013. Identifying design considerations for a shared decision aid for use at the point of outpatient clinical care: An ethnographic study at an inner city clinic. Journal of Participatory Medicine 6(5):e12. (link )

Montague, E., O. Asan and E. K. Chiou. 2013. Organizational and technological correlates of nurses' trust in a smart intravenous pump. CIN: Computers, Informatics, Nursing 31(3):142-149. DOI: 10.1097/NXN.0b013e3182812d95. (link )

Book Chapters


Montague, E. and E. K. Chiou. 2014. Trust in complex work systems: A focus on information and communication technologies. Pp. 143-152 In: Korunka, C. and P. Hoonakker eds., The Impact of ICT on Quality of Working Life. Springer. ISBN: 978-94-017-8854-0.